KrakenNews · 2024-09-27 00:00

Portsmouth Water successfully migrated 325,000 customers to Kraken's technology platform in ten months, enhancing customer service and digital capabilities.

Portsmouth Water has completed the migration of all its 325,000 customer accounts to Kraken, a leading utility technology platform, ahead of schedule in just ten months.

This digital transformation is a significant milestone for the UK water industry, promising improved customer service, optimized smart water meter rollouts, and substantial water savings, while also expanding Kraken's presence into the water sector.

Fast Facts

·Company: Portsmouth Water Limited (PWL)
·Technology platform: Kraken
·Customers migrated: 325,000
·Migration duration: 10 months (ahead of schedule)
·Customer ranking improvement: From 2nd to 1st in Ofwat's C-MeX for 2023/24
·Water saving commitment: 27 million litres/day by 2035
·Kraken global accounts served: Over 50 million
·Kraken's expansion: From energy to water utilities

Digitalization

Other

People Mentioned

Bob Taylor

Chief Executive Officer at Portsmouth Water Limited

Matt Hamilton

Chief Customer Officer at Portsmouth Water Limited

Source

Portsmouth Water successfully migrated 325,000 customers to Kraken's technology platform in ten months, enhancing customer service and digital capabilities.