KrakenNews · 2024-10-17 00:00

Kraken partners with MAINGAU Energie to implement its AI-powered digitalization platform, enhancing customer service and digital transformation in the German energy sector.

Kraken has formed a strategic partnership with MAINGAU Energie to deploy its AI-powered operating platform, aiming to digitalize customer service and operations for the German energy provider.

This collaboration signifies a major step in the digital transformation of the German energy sector, promising improved customer experience and operational efficiency while supporting the energy transition.

Fast Facts

·Partner 1: Kraken
·Partner 2: MAINGAU Energie
·Technology: AI-powered digitalization platform, universal agent operating model
·Target market: German energy sector
·Customer impact: Improved customer service, 360-degree customer view
·Operational impact: Automated customer service processes, increased efficiency, lower cost-to-serve
·Kraken global reach: Manages 50M+ accounts, 40 GW power
·MAINGAU's customer base: 1 million customers across Europe

Digitalization

Power Generation

ESG & Finance

People Mentioned

Amir Orad

CEO at Kraken

Richard Schmitz

Managing Director at MAINGAU Energie

Source

Kraken partners with MAINGAU Energie to implement its AI-powered digitalization platform, enhancing customer service and digital transformation in the German energy sector.