TalkTalk, a leading UK broadband provider, has entered a multi-year partnership with Kraken to adopt its AI-powered operating system for customer management. This collaboration marks Kraken's first major expansion into the telecommunications sector, building on its success in energy and water utilities.

The move aims to significantly enhance TalkTalk's customer experience and operational efficiency by migrating 2.3 million customers to a unified platform. It also demonstrates Kraken's ability to diversify its proven technology across different utility-like industries.