Kraken
KrakenNews · 2025-05-21 00:00
Kraken partners with National Grid to implement its customer engagement and billing platform for over 6 million U.S. energy customers.
Kraken has partnered with National Grid to deploy its customer engagement and billing platform across Massachusetts and New York, serving 6.5 million residential, commercial, and industrial customers. National Grid is the first large-scale U.S. utility to adopt Kraken's system.
This collaboration aims to significantly enhance customer experience, boost operational efficiency by replacing outdated systems, and enable the delivery of innovative energy products and services through advanced data and AI capabilities.
Fast Facts
- ·Partnership: Kraken and National Grid
- ·Platform: Kraken customer engagement and billing platform
- ·Customers served: Over 6 million U.S. energy customers
- ·Location: Massachusetts and New York, USA
- ·National Grid status: First U.S. integrated utility to implement Kraken
- ·Global Kraken reach: Serves over 70 million customer accounts globally
- ·Data processing: Over eight billion data points daily
- ·Implementation: Multi-year transformation project
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Kraken partners with National Grid to implement its customer engagement and billing platform for over 6 million U.S. energy customers.