Kraken has partnered with National Grid to deploy its customer engagement and billing platform across Massachusetts and New York, serving 6.5 million residential, commercial, and industrial customers. National Grid is the first large-scale U.S. utility to adopt Kraken's system.
This collaboration aims to significantly enhance customer experience, boost operational efficiency by replacing outdated systems, and enable the delivery of innovative energy products and services through advanced data and AI capabilities.
Fast Facts
Organizations Mentioned
Kraken
National Grid
E.ON Next
EDF Energy
Octopus Energy
Origin
Tokyo Gas