Kraken
KrakenNews · 2025-05-28 00:00
E.ON Next and Kraken launch flexible demand management for over 5 million UK customers, enabling cheaper, cleaner energy use.
E.ON Next and Kraken have partnered to introduce flexible demand management, or Residential Flex, for over 5 million E.ON energy customers across the UK. This initiative leverages Kraken's AI-powered platform to automate energy usage for low-carbon technologies like EVs and heat pumps.
This collaboration aims to significantly reduce customer energy bills and contribute to the UK's net-zero transition by optimizing energy consumption and balancing grid supply and demand. It builds on their previous successful migration of E.ON's billing systems to Kraken.
Fast Facts
- ·Partners: E.ON Next, Kraken
- ·Service launched: Flexible demand management (Residential Flex)
- ·Target customers: Over 5 million E.ON energy customers in the UK
- ·Technology: Kraken's AI and machine learning platform
- ·Benefits: Cheaper, cleaner energy; automated optimization for EVs, heat pumps, solar, home batteries
- ·Previous collaboration: E.ON Next migrated 7.9 million meter points to Kraken's CRM/billing platform in 2020
- ·Operational impact (E.ON): Improved Trustpilot score, moved from £200m losses to £100m operating profit post-migration
- ·Consortium: Founding members of Mercury Consortium
Digitalization
Energy Efficiency
Grid
People Mentioned
Source
E.ON Next and Kraken launch flexible demand management for over 5 million UK customers, enabling cheaper, cleaner energy use.