Metropolitan Electricity Authority
Metropolitan Electricity AuthorityNews · 2026-01-23 00:00
Metropolitan Electricity Authority (MEA) hosted the Metropolitan Waterworks Authority (MWA) for a study visit on its "Excellent (Gold)" standard Government Easy Contact Center to enhance public service.
The Metropolitan Electricity Authority (MEA) welcomed a delegation from the Metropolitan Waterworks Authority (MWA) for a study visit to its award-winning Government Easy Contact Center (GECC). The visit focused on sharing best practices in service management, technology application, and operational processes to improve public services.
This collaboration between two major state-owned utilities highlights a commitment to elevating Thai public service standards to international levels, aiming for sustainable customer satisfaction and improved quality of life for citizens.
Fast Facts
- ·Date: January 23, 2026
- ·Host: Metropolitan Electricity Authority (MEA)
- ·Visitor: Metropolitan Waterworks Authority (MWA)
- ·Purpose: Study visit on Government Easy Contact Center (GECC) operations
- ·GECC Standard: Excellent (Gold) level
- ·Attendees from MWA: 56 executives and staff
- ·Key focus: Service management, technology application, process efficiency
- ·Location: MEA Klong Toey Office
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Metropolitan Electricity Authority (MEA) hosted the Metropolitan Waterworks Authority (MWA) for a study visit on its "Excellent (Gold)" standard Government Easy Contact Center to enhance public service.