The Metropolitan Electricity Authority (MEA) has introduced its enhanced "MEA e-Service" digital platform, integrating seven key features accessible via its app and website. This initiative aims to modernize electricity services, allowing customers to manage their accounts, payments, and service requests conveniently 24/7.

This digital transformation addresses common customer pain points like lost bills and provides a secure, transparent, and efficient way for urban residents to manage their electricity consumption and interactions with the utility.